Privacy Policy
Last updated: 8 March 2026
This Privacy Policy explains how hospo.io Ltd ("we", "us", "our") handles personal data.
1. Who We Are
hospo.io Ltd
Registered in England & Wales
Email: support@hospo.io
We provide hospitality guest management and competition software to sports clubs and venues.
2. Our Role
We typically act as a Data Processor on behalf of our customers (clubs/venues), who are the Data Controllers.
If you submit your details via a club's competition or guest form, that club is responsible for how your data is used.
3. Data We Process
On behalf of customers, we may process:
- Name
- Email address
- Phone number
- Marketing consent preferences
- Event attendance details
We do not intentionally collect special category data.
4. Lawful Basis
Our customers determine the lawful basis (e.g., consent, legitimate interest).
We process data under contractual obligation to our customers.
5. Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Encrypted connections (HTTPS)
- Access controls
- Role-based permissions
6. Data Retention
We retain data only as instructed by our customers.
7. Sub-Processors
We use trusted service providers for hosting, infrastructure and email services. These providers are contractually bound to protect data.
8. Your Rights
You may have rights under UK GDPR including:
- Access
- Rectification
- Erasure
- Restriction
- Data portability
To exercise rights, please contact the club/venue that collected your data.
9. Contact
Email: support@hospo.io
You may also contact the UK Information Commissioner's Office (ICO).